Refund Policy

Effective Date: 1-2-2024
Website: www.benchmarkktym.com

At Artoprime, we take pride in delivering high-quality branding, website, and app development solutions tailored to our clients’ needs. Since our services involve significant time, expertise, and creative effort, we maintain the following refund policy:

1. General Policy

  • All payments made to Artoprime are considered final and non-refundable, unless otherwise stated in a signed service agreement.

  • Refunds are only applicable in specific cases outlined below.

2. Eligibility for Refund

Refunds may be considered under the following conditions:

  1. Project Cancellation (Before Work Begins):

    • If a client cancels a project before any design or development work has started, a partial refund may be issued, subject to deduction of administrative/consultation fees.

  2. Duplicate Payments:

    • If a client has been charged more than once for the same service due to a billing error, a full refund of the duplicate payment will be issued.

  3. Service Non-Delivery:

    • If, due to unforeseen circumstances, Artoprime is unable to deliver the agreed service and no work has been initiated, a refund may be granted.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Once the initial project concept, design draft, or development phase has commenced.

  • For completed services or delivered digital products.

  • For delays caused by client-side factors, such as late approvals, content submissions, or lack of communication.

  • For dissatisfaction arising from a change of mind after project commencement.

4. Revision & Correction Policy

  • Instead of refunds, clients are entitled to reasonable revisions as outlined in their service agreement.

  • Additional revisions beyond the agreed scope may incur extra charges.

5. How to Request a Refund

To request a refund (where eligible), clients must contact us in writing at [Insert Email] within 7 days of the payment date. Requests must include:

  • Proof of payment

  • Reason for the refund request

  • Supporting documentation, if applicable

6. Processing of Refunds

  • Approved refunds will be processed within 7–14 business days using the original method of payment.

  • Any transaction fees charged by banks or payment processors will be deducted from the refund amount.

7. Contact Information

For any questions regarding our Refund Policy, please contact:

Artoprime Private Ltd

📧 Email: george@artoprime.com
📞 Phone:+6282376059
🌐 Website:www.benchmarkktym.com